FAQ’s

Website FAQs:

Can I place an order without giving a phone number?
No, you can place your order by providing your phone, email id and your current residing address only as we need information to contact you while attempting delivery.

How can I place an order on Pashmina Cart?

• Select the product you wish to buy.
• Click on the product and read the description and check the availability.
• Click on shop now.
• Provide your shipping address.
• Choose the payment method and your order will be on your way.

How can I choose my size?
Keeping in view the utmost care of our patrons Pashmina Cart provides Pashmina handicrafts such as shawls, stoles and mufflers in free sizes which can be worn by anyone.

What would I do if delivery is not available at my address?
If our courier company doesn’t deliver products to your postal address we will ensure that you receive the desired product via the registered government postal service of your region. However, we need complete details from your side.

How to pay for my order?
We provide a wide range of payment methods for our invaluable customers. You can place your orders through:

1. UPI
2. Net Banking
3. Credit Card
4. Debit Card

What to do in case my payment fails?
Please check your card details entered, billing address, and password and then try again. Alternatively, contact us at Care@pashminacart.com

NO REFUND FAQ’s

Q1. Are there any exceptions to Pashmina Cart’s no refund policy?Pashmina Cart will not issue any cash refunds. We may offer an replacement or an in-store credit for an item of equal value, depending on the circumstances.

Q2. What is the return policy for items purchased from Pashmina Cart?
If you are not completely satisfied with your purchase, we will offer you an in-store credit for the full purchase price of the item. But the item shall not be used, worn, washed, stained, without original labels and tags, original packing and invoices, in such case, return request policy gets void and customer is ineligible to return same item. Also the item should be firmly sealed in the return poly bag within package.

Q3. How do I apply for an in-store credit from Pashmina Cart?
To apply for an in-store credit, please contact us at care@pashminacart.com. Please provide us with a brief description of why you are seeking a return with pictures/videos.

Q4. When will I receive my in-store credit?
Your in-store credit will typically be issued within 2-3 business days of your return being received, checked, and approved.

Q7. How long do I have to request a return for an item?
We accept return requests within 7 days from the date of delivery.

Q8. Do I need a receipt to return an item?
Yes, all returns must be accompanied by an original receipt, pictures of item, packaging and tags.

Q10. When are items not eligible for return?
The customer damages the item/product by using any sharp equipment like knife, scissors, blades, etc or unboxing it in a way which might damage the contents inside the package whatsoever, the items shall not be eligible for return and can’t be exchanged either.

Q11. What happens if the item I purchased is not available for exchange?
In the event that the item is not available, we can offer you an in-store credit in the amount of the purchased item.

Q12. Is there any charge for return or fee for restocking items?
Yes, please check return policy section.

Q15. What if I receive the wrong item?
It is very unlikely that you will receive the wrong item, since we record each order while packing. If you found that the item is wrong and not what you ordered. Please click pictures and make an unboxing video of the same and email us at Care@pashminacart.com. We will replace the item if available, otherwise in-store credit will be issued which you can use for placing a new order for same value as your purchased amount.

PASHMINA FAQ’s

1. What is a Kashmiri Pashmina Shawl?
Kashmiri Pashmina shawls are made from the soft insulator fibers of Changthangi goat, found in the upper reaches of Eastern Ladakh, Changthang. The name of the “Kashmiri Pashmina” shawl is the fusion of two diverse traditions. It carries the tag of Kashmir as the fibers are processed, hand-woven and embroidered by indigenous Kashmiri Artisans and the word Pashmina is derived from the Persian word “Pashm” which means “delicate gold”.

2. Why are Pashmina shawls so costly?
The expensiveness of the Pashmina shawls is linked to:

1. Rear fibers of Pashmina or Changthangi goat.
2. Cycles of intense labor of the Artisans .
3. The shawls are hand made starting from obtaining fibers, to the embroidery.
4. Its distinctive trait of being extremely lightweight yet retains the ability to provide warmth.
5. It has become a symbol for luxury and status.

3. Are Cashmere and Pashmina different?
Pashmina shawls are made from the under fleece fibers of the Pashmina goat also known as Changthangi. With its introduction in Britain and other European countries, the fiber was anglicized as Cashmere and later categorized as any fiber with a measure under 19 microns. The tradition of hand-weaving Pashmina shawls is exclusively limited to Kashmir and still prides its timeless handmade heritage.

4. How do  I Wash my Pashmina handicrafts? 
Owing to its soft and delicate fiber Pashmina handicrafts are mostly dry-washed to maintain their distinctive trait of softness. But it can be hand-washed at home with the following recommended procedure.

1. First, get a bucket with cold water and pour a few drops of liquid detergent. Stir it before well until it completely dissolves in water.
2. Drop your shawl or scarf in the bucket and swirl it slowly without applying too much force. Gently rub the area if there are any stains
3. Now, rinse your Shawl with the cold water again without twisting or squeezing the fabric. Keep rinsing until you get satisfied that it doesn’t produce lather.  
4. Finally, lay a towel and place the shawl on it,gently press the above towel to soak the water and pick up the shawl and let it air dry.

Disclaimer: Please contact professional dry cleaners, above washing instructions is for understanding only. Do not damage the product yourself.

5. How to identify the Pashmina Copies?
The popularity and high demand of the Pashmina across the World resulted in the proliferation of replicas of shawls in multiple places. Though the Kashmir region prohibits the mechanization of Pashmina shawls but they are produced on a large scale in other states of India today.

Firstly to avoid any bogus product directly contact Pashmina Cart for authentic Kashmiri Pashmina handicrafts.

Further, pure Pashmina lacks luster and is extremely light yet retains its trait of warmth. It’s hackneyed truth people pass it through the finger ring to check the authenticity of the pure Kashmiri Pashmina shawl. It is not legit test.

Instead, go with the burn test, some strands when burnt, should smell like burnt hair as it is the natural hair of the goat.

6. How many types of Pashminas are there?
Tracing its age-old tradition types of Pashmina shawls proliferated over time with the increase in the number of talented Artisans in Kashmir.  

Following are some major types of Pashmina shawls available on Pashmina Cart.

1. Kalamkari Pashmina
2. Solid pashmina
3. Reversible pashmina
4. Dual or multi-colour Pashmina
5. Kani pashmina
6. Reversible pashmina
7. Digital print pashmina, and many more!

7. What is the length of commonly found shawls?
The pashmina handicrafts come in varied sizes for men and women.

Men

The most common dimension of shawls for men is 55 x 110 inches in size and mufflers with 15 x 72 inches

Women

Women’s shawl usually comes in the size of 40 x 80 inches and a stole with 28 x 80 inches.

8. Can Pashmina shawls pass through finger ring?
It is widely believed that the pure pashmina shawl can pass through the finger ring due to its famed smoothness. This trait has rendered the handicrafts as “ring Pashmina” but this is just hoax and it doesn’t matte, this is actually done for Shahtoosh Shawls, which are illegal.

9. What are the various types of Pashminas?
With Pashmina’s introduction to foreign markets, the Artisans started making different types of Pashminas, especially shawls to avoid the monotony. Each handicraft is unique in its own way and varies in craftsmanship. Some of the commonly found Pashminas are Kanis, Papier Mache, Sozni, Jamawar, Kalamkari, Palamdaar, Hashidaar and many more.

10. Why are some shawls thick while others are thin?
The thickness of the shawl depends on the layers of threads used to make the Pashmina handicraft.  The layers of thread in a Pashmina are known as ply. A Pashmina handicraft can be one-ply, two-ply, three-ply or four-fly based on the requirement.

11. Do Artisans use blends of other fibers also?  
At Pashmina Cart we ensure our customers receive premium quality hand-woven Pashminas without blending and other fabric. However, there are products available in the market which are made from a blend of different fibers in the skilled concentration which is hard to recognize for a customer.  

12. How much time does it take to weave a single Pashmina shawl or stole?
The weaving part of the Kashmir Pashmina shawl takes almost 3 to 4 days on the 15th-century traditional handlooms. It might seem a short span of time but before reaching the hands of weavers known as wovurs it undergoes under 20 processes which are limited to the region of Kashmir only. However, the embroidery done on the Shawl could take weeks to months to years.

13. How to check the whether shawl is hand-woven or machine woven?
Due to its extremely delicate nature, the Kashmiri Pashmina shawl is spun on the spinning wheel and woven on the 15th-century handloom. The pure handcrafted Pashmina shawls will have irregularities in the weave with an uneven surface which won’t be in machine-woven replicas. Also, try to ask for GI Tagged Pashminas which is a guarantee of authenticity.

14. What are the different types of Embroidered Pashmina Shawls? 
Though the Kashmiri artists indulge in abundant types of embroidery but mostly Pashmina shawls are embroidered with Sozni, Papier-Mache and Tilla.

1. Sozni is laborious art of needlework usually done on the borders of the shawl with paisley and chinar leaf design in the center. Shawls with Sozni embroidery take months to complete.
2. Paper-Mache design usually covers the entire shawl but to keep it price affordable for the brides of the valley the masters would limit the work to borders. The artists use vibrant satin threads to make the patterns more perceptible.

Tilla embroidery is quite expensive and is popular mainly in the Kashmir valley. Its rarely done due to the delicacy of the base and the relative high weight of the thread